Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at amorcetennis@gmail.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. A flat return shipping fee of CHF 15.00 will apply and be deducted from your refund where applicable. Items sent back without first requesting a return will not be accepted.

No restocking fees apply.

You can always contact us for any return questions at amorcetennis@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about your specific item.

We do not have final sale items.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at amorcetennis@gmail.com.